Frequently Asked Questions

How much meat fits in the 6 lb barrel smoker?

• It holds approximately 4 lb of meat.

What about the 15 lb model?

• It holds approximately 8 to 10 lb of meat.

What about the 20 lb model?

• It holds approximately 12 to 15 lb of meat.

What about the 28 lb model?

• It holds approximately 25 to 30 lb of meat.

What about the 50 lb model?

• It holds approximately 35 to 40 lb of meat.

What about the 90 lb model?

• It holds approximately 60 lb of meat or more.

What does each barrel smoker include?

• All models include hooks, a hook puller, a charcoal basket, a folding grill grate, and a thermometer.

What is the difference between 430 and 304 stainless steel?

• The barrel smokers are available in 430 and 304 stainless steel. 304 stainless steel is resistant to rust and corrosion.

Are the products made in Colombia?

• Yes, they are made in Colombia.

Do you ship throughout Colombia?

• Yes, we ship only within Colombia.

Is there a shipping charge?

• Shipping is currently free throughout Colombia.

Can I pay cash on delivery?

• Yes, cash on delivery is currently available only in Medellín.

What purchasing and payment options do you offer?

• Depending on the options currently available in the store, you can pay online through Wompi or Mercado Pago, order through WhatsApp, request a quote, or use cash on delivery in Medellín.

Does the store receive my card details?

• No. Your card details are handled by the payment gateway you choose.

How can I check my order status?

• You will receive emails when your order is received, confirmed, being prepared, shipped with a tracking number, and delivered. You will also have a private tracking link.

Can I request an exchange?

• You can request an exchange for a different size or product within 15 days, subject to the conditions of the Exchanges, Returns, and Right of Withdrawal Policy.

Can I request an electronic invoice?

• Yes. The document is optional and is requested when required to issue the electronic invoice.

Can I get help choosing products or adding items to my cart?

• Yes. The AI chat can guide you and help you fill your cart.